Terms & Conditions

Terms and Conditions


1. General for the Website - Website tools



1.1. Access to the Website and the purchase of Products by Eshop are subject to these terms and conditions (hereinafter referred to as the "Terms and Conditions"). We urge you to carefully read these Terms and Conditions before making any visit or use of the Website or making a purchase. Browsing the Website and making purchases from Eshop is on your part an unconditional acceptance of all these Terms and Conditions. In addition, you are invited to visit the terms and conditions frequently as they may be modified from time to time without further notice other than their modification and posting on the Website. Both these terms and conditions, as well as possible modifications to them, constitute the contractual framework that governs our relationship at all times. In case of disagreement or reservation for part or all of these terms, you are invited to refrain from accessing or navigating the Website or any other action on it.


1.2. It is essential that you visit this Website regularly to be informed of any changes to the Terms and Conditions and in any case before completing any of your purchases. We reserve the right:

a) to change at any time, unjustifiably and without prior notice to the visitor, part or all of these terms of use,

b) to update or upgrade part or all of the content of the Website

c) to renew or upgrade part or all of the interface, structure or configuration of the Website as well as its specifications as well as

d) to restrict access to the whole Website or part thereof. The Company also reserves the right at any time, unjustifiably and without prior notice to the visitor of the Website to cancel, suspend permanently or temporarily or terminate its operation. Access to this Website is permitted under these terms and conditions. It is emphasized that the Company reserves the right to modify the products provided for sale, to permanently or temporarily stop the sale of Products (some or all) of specific or all suppliers without prior notice to the customer.


1.3. Also, the Website provides you with the ability to connect and interact with social networks or websites at your own initiative and request. In this case, the Company is not responsible for the processing of personal data carried out by these networks for the possibility of connection to the Website. In order to exercise the rights provided by law related to the processing of his personal data by social networks, the user must come into contact with these networks themselves.


1.4. The Website includes subsections of information, ie Category page (product categories) and product page (product presentation). The information contained in these sections is general content and is for the sole purpose of informing the customer / user. For this information, no specific needs of each user have been taken into account. Similarly, promotional images on the homepage appear randomly without taking into account the specific needs of each user or specific pet - We recommend that all customers always contact and consult their veterinarian about any specialized issue related to your pet. It is possible to use search filters by selecting the number of results per page. On the category page there is the possibility of quick view of a product displaying basic information of a product for quick purchase, while the detailed information of each product are presented on its respective page. The Company does not bear any responsibility for any damage that may occur to a customer or user of the Website or to any third party due to or on the occasion of taking into account the above-mentioned information on the Website.


1.5. Member / professional account


You can create an account in the eshop through which you will be able to manage your data, to see the history of your orders with the possibility of a new order. The connection to the website regarding the members is made by the introduction by the member of the e-mail address and the secret code that he has created for his entry. Your account will be activated after a telephone call that will follow in order to confirm the professional identity of the new member.

Evia Parrots reserves the right not to activate professional accounts and therefore not to sell products to them, in case: a) they are deemed unsuitable for the sale of its products in the market (eg stores with unrelated merchandise object), b) their location contradicts the company's policy for non-multiple distribution of its products in one (1) area, c) their commercial policy has been shown to operate commercially unfairly.


2. Description of transactions - How a website works


2.1. Through Eshop of the Company, products of our company are available for sale to you. Our Eshop is aimed exclusively at professionals (B2B).


2.2. The Company reserves the right to choose at its sole discretion the Products available for sale in its Eshop and to modify, renew and / or withdraw them at any time, without compensation and without prior notice to the users of the website. The same applies to the prices of the products, any offers and discounts that it may make at its sole discretion and which may change without prior notice to the User of the Website (prior to the conclusion of the purchase agreement with the customer ).


2.3. The Company reserves the right to refuse the completion / execution of any order (ie the conclusion of the purchase and sale) to any member or visitor at its discretion and for any reason. The same applies in the event that any user / customer commits any illegal act, violating the terms of use of the Website or violating the terms of the concluded purchase and sale.


3. Terms and conditions of completion of the sale



3.1. By ordering through our Eshop or by phone, you agree to the implementation of these Terms and Conditions. The user bears the full and exclusive responsibility for the submission of the order through the Company's Eshop. It is explicitly stated that this Website is not a proposal for a contract to the customer but an invitation to submit a proposal by the latter. The steps of the process from the submission of the order by the customer until the conclusion of the purchase contract between the customer and the Company are the following:


A. Entering our Eshop for the first time, you are given the opportunity to register on our website. Then, you can select the Product you are interested in either from the main menu (depending on the pet). If you wish to purchase the product, you must add it to the shopping cart to complete the submission of your order either by clicking directly on the button on the trolley (at this point you can also select the quantity you want) or by entering its tab. product and by pressing the "Buy" button.


You are then asked to choose how to receive the Product and you will be informed of the cost of shipping (which depends on the method of receipt and the declared area of ​​shipment of the Product). During the order submission process you will be informed about the cost of shipping through the calculation tool used by our Website exclusively to inform the user. Finally, in the last step you are given the opportunity to submit if you wish comments on the submission of your order. Then you are prompted to press the button to complete the order, after you have first selected the acceptance of the terms of use at the relevant point. Sending the order is completed only by pressing the "Complete" button. In this way, you submit a proposal to the Company for the conclusion of a purchase contract for the Products you have selected.


B. Once the payment process is complete, you will receive an automated order confirmation message, which is sent to the e-mail address you provided and which contains, among other things, the details of your order and the corresponding code. order. The sending of the aforementioned e-mail is the acceptance by the Company of the proposal submitted by you for the conclusion of a contract and therefore the contract between the customer and the Company is concluded only as soon as the Company sends the message accepting the customer's offer. In any case, you agree that the deadlines mentioned in these terms start from the sending of the above confirmation e-mail regardless of when the buyer will read the specific e-mail.


C. The delivery of the Products to you is carried out through a transport company or distributor of our company. The collection can be done either at the shipping address or at the points of receipt of the companies on a case by case basis.


D. Telephone orders are also governed by these terms and conditions. When you receive the phone order, you will give us a valid email address _ and a mobile phone number in order to receive the legally prescribed communication regarding the confirmation of your order and its development (as analyzed in the previous paragraphs). .


E. For the completion of the order, by accepting these terms, you provide your consent for the processing of your personal data in order to receive the confirmation of your order and information on its development (as mentioned in the previous paragraphs). The delivery of your products is governed by the Terms of Article 5 below.


3.2. The Company is not liable in case the Product is not received by the customer on the agreed day of delivery due to his own fault or in cases of untimely delivery due to assistance due to force majeure. Also, our Company is not responsible in case your information about the progress of your order is incomplete due to an error in the contact details that you have declared to us.


3.3. In case of any issue during the execution of your order, then an employee of our Company will contact you (either by e-mail or by phone).


4. Prices


4.1. The prices of the products listed in Eshop are in euros. The listed prices do not include the additional required charges (indicatively shipping, shipping company). which are calculated depending on the method and place of delivery and the choice of payment method, and are recorded and notified to the customer during the order submission process as described in detail in Article 3 above.


4.2. The Company reserves the right in general to accept, freely configure the prices of the products, to modify them and to change and / or withdraw the offers at any time without prior notice to the users of the Website, who will be informed of the current time price from the relevant post on the website (and will certainly apply to your future purchases). Although we make sure that all the details, descriptions and prices displayed on this Website are accurate, errors may occur.


5. Delivery arrangements


In relation to the delivery of the products and depending on the delivery address and the final cost of the order, the total net value of the order is taken into account and not the weight of the Products. It goes without saying that the times listed below apply to the products that are available and not to those that are special orders after a special consultation between the customer and the Company.

The Company cannot guarantee the due and timely delivery of the Products to the buyer, when the delivery is made through the transport company. The Company does not bear any responsibility in case of non-timely delivery of the Product by the transport company, indicatively in cases of remote delivery addresses (when there may be a difference in delivery time), unpredictable weather conditions, strike strikes, etc. The Company does not bear the cost of transport or any change which will be notified to the customers by the transport company for reasons related to the transport company.

The Company reserves the right to make any modification of the above delivery arrangements at any time, without compensation and without prior notice to the user. It goes without saying that the Company reserves the right at any time during its sovereign crisis to replace the transport companies with which it cooperates.


6. Payment arrangements


6.1. In order to better and more fully serve you, you can choose between the following payment methods for the products you are interested in buying:


a) by bank deposit through bank deposit or through e-banking

b) payment upon delivery in cash.

We would like to point out that it is necessary to indicate in the depository both your name and the number of your order that is indicated in the e-mail message that confirms the receipt of the order by our Company. The Company does not bear any responsibility in case it cannot identify the order submitted by you with paid payment since the deposit does not state the name and number of the order as above.

In any case, please note that the order is processed after the appearance of the full amount deposited in the Company's account. In case the deposit is not made within 2 working days from the sending of the confirmation email of your order, the product will be released and will be available for sale again.